Returns and Cancellations
As per the distance selling regulations in the UK. You have 14 days from purchase to notify us of your intention to return an order. Goods must then be shipped within this term. They must be in the same condition as received, sealed and un opened with no dishes of damage. The sender is liable for any damage or loss in transit.
After this period expires, the order is non returnable.
We do not accept cancelations once an order has been placed.
If we agree to cancel your order following the expiry of the 14 day period there may be a minimum surcharge of 10% of the order value depending on the complexity of the manufacturing and the quantity of the goods on the order.
To complete your return, we require a receipt or proof of purchase. There are certain situations where non, or only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Any item that is returned more than 30 days after delivery will not be refunded.
The returns address is:
The Foundryman Ltd, C/O Prism eLogistics, Unit F, The Loddon Centre, Wade Road, Basingstoke, Hampshire RG24 8FL, United Kingdom
Telephone during office hours +44 (0) 3304701106 or email: firstname.lastname@example.org
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
You must ensure that there is no movement in the parcel and the items will damage if they can move, and the liability for any damage rests with the sender.
Damaged items are not refundable. You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over 15.00 GBP, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if it's lost in the mail then it is the senders responsibility to track the parcel and claim for losses if required.