As per the distance selling regulations in the UK. You have 14 days from purchase to notify us of your intention to return an order and the goods must be shipped within this term. They have to be in the same condition that you received them and you are liable for any damage in transit.
After this period expires, the order is non returnable.
Faulty items would be replaced for free.
If you have placed a large order without first ordering a sample, you there will be a 30 % restocking fee to process the return which accounts for time to check the order, and the admin required to re stock our systems and re package as required.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging, and all parcels should be well packaged to ensure no damage in transit on it's return journey.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where non, or only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Any item that is returned more than 30 days after delivery will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: The Foundryman Ltd. Returns. Britannia Works. Magdalene road.
Torquay. TQ14AF. ( OFFICE TEL; 01789290844)
To return your product, you should mail your product to:
The Foundryman Ltd. Returns. Britannia Works. Magdalene road.
You Must ensure that there is no movement in the parcel and the items will damage if they can move, and the liability for any damage rests with the sender. Damaged items are not refundable .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to look after your hardware
Brass hardware requires very little maintenance.
Warm water and a soft cloth are all that are required to clean spillages or remove residue from your handles.
If you spill anything acidic on your hardware and don't clean it immediately it will etch through the surface coating and leave a bright mark. You should attend to problems as they arise with warm water, a PH neutral soap can be applied if required.
Do not use any scouring or abrasive pads / cloths to clean your hardware, they will mark the surface.
Do not use any household bleach or cleaning products on the hardware. Brass is naturally self cleaning in terms of bacteria resistance and this was the main reason for use in hospitals in the victorian era (lots of interesting info can be found online.)
If you have any questions regarding cleaning you are welcome to call our office for advice on 01789290844 .
If you are shipping an item over 15.00 GBP, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if it's lost in the mail then it is the senders responsibility to track the parcel and claim for losses if required.